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Hospitality

When Hospitality Goes Too Far: Can an Overly Attentive Service Ruin the Customer Experience?

Jenny Poole pushes a shopping cart at Kohl's on Black Friday, Jenny has shopped at this Kohls on Black Friday every year for the last 10 years, Friday, Nov. 28, 2025, in Woodstock, Ga. (AP Photo/Megan Varner)
Markets

Holiday spending rises, but economic uncertainty keeps consumers cautious as the season winds down

Rafael Hernandez, originally from Mexico, sells food from his family's food truck, Nov. 6, 2025, in Chicago. (AP Photo/Erin Hooley)
Immigration

A Chicago street vendor couple has a defiant response to immigration arrests: Stick to the routine

Photo: Zohran Mamdani in New York on September 29. | Bloomberg
Markets

New York’s small businesses want Mamdani’s affordability focus, less Trump saber-rattling

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Markets

National Retail Federation predicts first $1 trillion holiday shopping season

Tatiana Ponomareva | Istock | Getty Images
Money

77% of U.S. Consumers Say Tipping Has Gotten Out of Hand Amid Growing ‘Tipflation’ Fatigue

PHOTO: Getty Images
Money

McDonald’s chairman criticizes U.S. restaurant industry for uneven wage policies

Food is put into a plastic box at the Restaurant-Bar Steindl in Vienna, Austria March 24, 2020. REUTERS/Lisi Niesner
Money

Wary diners shun restaurants, raising prospect of boost for retailers

New appliances are displayed for sale at a store in Kennesaw, Ga., on Thursday, Aug. 14, 2025. (AP Photo/Mike Stewart)
Markets

U.S. retail sales up 0.5% in July, with shoppers boosting purchases ahead of tariff hikes

PHOTO: Getty Images/iStock/dusanpetkovic
Markets

CNBC/NRF Retail Monitor Shows Sales Slowed in June as Concerns About Tariffs Continued

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Money

Some U.S. restaurants and servers oppose Republicans’ ‘no tax on tips’ budget proposal

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